Cancellation policy

Overview

Enjoy freshly stone-ground ceremonial matcha delivered consistently to your doorstep. Our flexible subscription ensures your matcha ritual remains seamless, uninterrupted, and available at an exclusive recurring rate.

Subscriber Benefits

• 15% Savings: Enjoy an ongoing 15% discount on every recurring subscription order.
• Complimentary Shipping: Free standard delivery directly to your destination on every subscription order, including your first shipment.
• Full Flexibility: Pause, adjust frequency, skip a cycle, or cancel anytime directly from your customer portal with zero commitment fees.

How It Works & Billing Schedule

• Billing & Order Placement: Your subscription orders are automatically billed and processed on the recurring date corresponding to your initial start date (e.g., if started on the 5th, subsequent cycles process on the 5th based on your chosen 30-day or 60-day interval).
• Payment Processing: Your designated payment method on file will be charged automatically upon order generation.
• Rescheduling & Skipping Cycles: If your current tin remains unconsumed or travel plans arise, select a customized dispatch date or skip the upcoming renewal directly inside your account settings.
• Order Cut-Off & Modification Window: Once an automated recurring order completes payment and processing, fulfillment commences immediately and orders cannot be intercepted, edited, or canceled retroactively. Any adjustments to billing, delivery frequency, or shipping address must be made through your online account portal at least 24 hours prior to your scheduled renewal date.