Shipping policy

All domestic North American (US/Canada) orders placed on our website are dispatched directly through our regional fulfillment partner, Amazon Multi-Channel Fulfillment (Amazon FBA/MCF), ensuring fast, reliable, and carefully handled delivery.

1. Destinations

  • Retail Orders: We ship retail orders exclusively within North America (United States & Canada). We do not offer international consumer shipping. 

  • Wholesale & Commercial Orders (Global): We ship commercial bulk orders worldwide directly from Japan, FOB terms.  

2. Order Processing Time

  • Fast Dispatch: Orders are automatically routed to our fulfillment network and typically processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).

  • Orders placed on weekends or holidays will enter the processing queue on the following business day.

3. Packaging & Delivery Carriers

  • How It Ships: Because our inventory is stored and dispatched via Amazon fulfillment centers, your order may arrive in an unbranded box or Amazon-branded packaging.

  • Carriers Used: Shipments are routed through the most efficient regional carrier available, which includes Amazon Logistics (AMZL), USPS, UPS, or FedEx.

  • APO/FPO & PO Boxes: Standard delivery is available to PO Boxes via USPS. However, expedited delivery options cannot be delivered to PO Boxes or APO/FPO addresses.

4. Shipment Tracking

  • Once your order leaves the warehouse, you will receive an automated Shipping Confirmation Email containing your tracking number and carrier link.

5. Address Changes & Cancellations

  • Our order dispatch workflow is automated for rapid turnaround. If you need to correct an address or cancel an order, please email us immediately at support@loopmatcha.tokyo within 1 hour of checkout.

  • Once an order has entered the fulfillment pipeline, we cannot reroute, alter, or recall the package. Please double-check your shipping details prior to confirming checkout.

6. Missing, Stolen, or Delayed Packages

  • If your parcel has not arrived 48 hours after being marked delivered, or if tracking has stalled without movement for more than 7 business days, please reach out to support@loopmatcha.tokyo with your order number so we can investigate and dispatch a resolution.