Refund policy

At Loop Matcha Tokyo, we take pride in delivering the highest quality Japanese matcha directly from Japan to your cup. Because matcha and tea are perishable food products, we adhere to strict health and safety standards to ensure the integrity of everything we ship.

Please review our policy below regarding cancellations, damages, and refunds.

1. Final Sale on Consumable Products

Due to food safety and health regulations, all sales of matcha, teas, and consumable food products are final. We cannot accept physical returns or exchanges once an order has left our fulfillment centers.

2. Damaged, Defective, or Incorrect Items (The Quality Guarantee)

We package our products with extreme care, but transit issues can occasionally happen. If your order arrives damaged, defective, or incorrect, you do not need to send anything back. We will make it right.

How to request a replacement or refund:

1. Contact us at support@loopmatcha.tokyo within 7 days of receiving your package.

2. Include your Order Number and the email address used at checkout.

3. Attach a clear photo showing:

• The damaged or defective item/seal.

• The shipping box and exterior shipping label.

Once verified by our team, we will immediately dispatch a free replacement or issue a full refund to your original payment method.